Psychological Barriers In The IT Process Automation
Practice observations of consultants from Ogitix show that proves to say goodbye to manual habits as heavy Cologne, 20.12.2010 – also if the automation of IT processes promises substantial benefits such as higher efficiency and quality in the Organization, it is comparatively cumbersome in practice. According to the findings of the consultants of Ogitix AG and psychological aspects carry a fault: 1 heavy farewell habits: nowhere long practiced behavior models counteract resistance changes as to the processes. This experience has also made who has sought to standardise. Even the introduction of ITIL changed frequently little mind that the so-called Hey Joe processes are still maintained outside of the defined processes. This applies also for the automation because a farewell to manually controlled procedures inevitably goes hand in hand with a farewell to habits. 2. safer feeling when manual handling: even if the companies now in a very digitized world with a Live variety of electronic processes, manual doing at the acting in IT seems still a greater confidence as a technically automated processes to trigger. The transparency is greater, the actions and reactions are relatively visible, issues seem to be more easily identifiable.
This remains the process and get a concrete face while automation working according to fixed rules is relatively abstract processes. Experience from completed projects but that those involved in proactive support software to the IT process automation feel relieved and safe in their action shows controversial erweise. 3. it is feared to large projects: the agenda of managers with important projects is already extensive enough, therefore they start early on the brakes, even if they consider the process automation as necessary. Their restrained prioritization is based on fear, so that derived from the often very large projects for the business process Management to initiate a complex measure. There is no need to do so and is even more advantageous with manageable sub-projects successively to proceed and to benefit from experience in the subsequent steps in the opposite.
